Jaatara ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website/mobile application ("Platform"). This policy applies only within India.
1. Information We Collect
Note:
We do not collect sensitive personal data unless required for verification (e.g., ID proof if needed by law).
a) Personal Information
We may collect the following details when you create an account or place an order:
- Name
- Phone number
- Email address
- Billing & shipping address
- Payment details (except full card details—we never store CVV)
b) Device & Usage Information
- IP address
- Browser/device type
- Access times
- Pages viewed
- App usage analytics
c) Order & Transaction Information
- Products purchased
- Payment confirmations
- Delivery details
d) Optional Information
- Reviews, feedback, messages
- Customer support queries
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process and deliver your orders
- Provide customer support
- Improve our Platform and services
- Prevent fraud and ensure security
- Send order updates, promotions, or important notices
Note:
We never sell your personal data to third parties.
3. Sharing of Information
We may share your information with:
a) Service Providers
- Delivery/logistics partners
- Payment gateways
- Customer support partners
Note:
These parties only use your data to complete your transactions.
b) Sellers
To fulfill your order, relevant details such as your name, phone number, and address may be shared with the seller.
c) Legal or Regulatory Authorities
If required under Indian law, we may share information to:
- Comply with legal processes
- Respond to government requests
- Prevent fraud or misuse
d) Business Transfer
If Jaatara undergoes merger/acquisition, information may transfer to the new entity (with privacy protections unchanged).
4. Cookies & Tracking
We use cookies to:
- Enable login
- Save user preferences
- Improve user experience
- Provide personalized recommendations
Note:
You may disable cookies in your browser, though some features may not work properly.
5. Data Storage & Security
- Data is stored on secure servers located in India.
- We use encryption, firewalls, and access controls to protect data.
- No method of transmission is 100% secure; users share information at their own risk.
6. Your Rights
You have the right to:
- Access your personal information
- Update or correct your details
- Request deletion of your account
- Opt out of marketing communications
7. Children's Privacy
Our Platform is not intended for users under 18. We do not knowingly collect data from minors.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on the Platform.
9. Contact Information
For any queries or complaints:
Phone:
77801 34149
Address:
AVK Marketing 8-4-376/22, New Shastry Nagar, Sultan Bagh, Erragadda, Hyderabad, Telangana 500018, 500045, India